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At Stay Wrong, we want you to love your purchase! If for any reason you are not satisfied, we have a straightforward refund and return policy to ensure a hassle-free process.
Returns
We have a 7-day return policy, which means you can request a return within 7 days of receiving your item.
To be eligible for a return:
- The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at staywrongcare@gmail.com. Our team will guide you on the next steps, including the return address.
Note: Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll evaluate the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products.
- Sale items (unless subject to approval in case of disputes).
For any concerns or disputes regarding non-returnable items, email us at staywrongcare@gmail.com.
Exchanges
If you wish to exchange an item, the fastest way is:
- Return the original item following our return process.
- Once the return is accepted, make a new purchase for the desired item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved:
- The refund will be processed to your original payment method within 10 business days.
- Please note: Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at staywrongcare@gmail.com.
For any questions or assistance, feel free to reach out to us:
- Email: staywrongcare@gmail.com
- Phone/WhatsApp: 9311836601
We appreciate your trust in Stay Wrong and are committed to ensuring your satisfaction with every purchase.